Tuesday, April 15, 2008

Customer Service: Phone Call Time Wasters

Does anybody still input ID numbers when prompted during customer service calls? Remember some of the excuses they would give after you had entered your 16 digit credit card # only to be asked to repeat it when you finally get to a live person?

My favorites:
  • The system must be down today
  • I lost that screen
What are some of your favorites?

1 comment:

Elizabeth said...

My mother and I have the same voice. This gave us the idea to pose as each other on the phone when it's convenient, or when the other is too mad or too busy to call.

I called her credit card bank, pretending to be her, and for a moment I couldn't recall her mother's maiden name. I made something up. The customer service rep paused and said: "That's not what I have here."